Terms & Conditions (Makeover Mates)
A copy of our terms and conditions relating to our products are available on request.
Conditions of Sale (Online Shop)
1.0 Definitions
1.1 Goods – Means all goods and services which the Customer agrees to buy from Makeover Mates including replacements for defective goods.
1.2 Contract – Means the Contract between Makeover Mates and the Customer for the sale of Goods by to the Customer.
1.3 MakeoverMates - Means Makeover Mates whose registered office is at 40 Plas Newydd, Deganwy, Conwy, LL31 9UH.
1.4 Customer – Means the person or any company that purchases or agrees to purchase Goods.
1.5 Literature – Means any published promotional material produced by Makeover Mates.
2.0 General
2.1 All orders for goods are accepted by Makeover Mates subject to these conditions of sale.
2.2 All descriptions and illustrations contained in Literature or any price list or otherwise communicated to the Customer are intended merely to present a general idea of the Goods and nothing contained in any of them shall form any part of the Contract.
2.3 Any Literature published by Makeover Mates is an invitation to treat and not an offer to supply.
3.0 Prices
3.1 All prices for the Goods are in pounds Sterling and include Value Added Tax (“VAT”) at the relevant rate ruling on the date of despatch.
3.2 Whilst every endeavour will be made to maintain the prices in the Makeover Mates reserves the right to alter prices at any time without prior notice.
4.0 Orders
4.1 Credit cards are charged when Goods are despatched for delivery.
4.2 In the event of the Customer cancelling an order Makeover Mates reserves the right to charge the Customer for any costs accrued up to the time of cancellation.
4.3 Makeover Mates reserves the right not to trade with any person or organisation. In addition, and notwithstanding any other provisions of these conditions of sale, Makeover Mates may decline to accept the order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by e-mail, facsimile or telephone within 24 hours (excluding weekends or bank holidays) of receipt by Makeover Mates of an order. In the event that Makeover Mates declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.
5.0 Payments
5.1 Payment shall be made by the Customer for all monies owed to Makeover Mates in respect of orders for Goods.
5.2 Payment shall be made on order and is acceptable by Pay Pal and all major credit and debit cards (UK Maestro, Mastercard, Visa, Solo and American Express).
6.0 Delivery
6.1 Next day despatch, Monday to Friday, is normally achieved provided orders have been received by Makeover Mates before 15.30 hours.
7.0 Inspection, Transit Delays and Non-Delivery
7.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall within 7 working days of such despatch give written notice to Makeover Mates Customer Services of any defect in the Goods or of any other complaint which the Customer may wish to make about the service Makeover Mates provides.
7.2 Queries regarding shortages of Goods must be made within 7 working days of despatch date and must be accompanied a copy of the receipt. Queries regarding goods invoiced but not delivered must be made to Makeover Mates Customer Services within 7 days of the invoice date and the invoice number must be quoted.
7.3 If the Customer fails to give such notice, the Goods shall be conclusively presumed to be in all respects in accordance with the Contract and free from any defect which would be apparent on reasonable examination, and the Customer shall be deemed to have accepted the Goods accordingly.
7.4 Should the Customer decide to accept a delivery to them in a damaged condition they must endorse the carrier’s delivery documentation.
7.5 In no circumstances shall Makeover Mates be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any loss consequential or otherwise arising from non-delivery or late delivery.
8.0 Returns
8.1 Makeover Mates will not accept returns unless prior authorisation has been approved and a returns number issued. To obtain authorisation for return please contact Customer Services on 01492 573432 The returns number must be clearly identified on a copy of the receipt when the Goods are returned.
8.2 Goods must be returned to Makeover Mates in their original condition, along with the relevant receipt and returns number in order for the Customer to be eligible for any refund. The Customer must bear all the costs of returning any Good to Makeover Mates.
9.0 General Descriptive Matter
9.1 Whilst every endeavour is made to ensure accuracy, all specifications, illustrations or other details contained in the Literature or any price list or advertising material or otherwise communicated to the Customer are intended merely to present a general idea of the product and nothing contained in any of them shall form part of the Contract.
9.2 Makeover Mates reserves the right without prior notice to discontinue any Goods or to make changes as part of a continuous programme of improvement.
10.0 Product Performance
10.1 The responsibility for ensuring that Goods are sufficient and suitable for the Customer’s requirements is that of the Customer save insofar as Makeover Mates has specifically advised the Customer in writing on Makeover Mates headed documentation that the Goods are sufficient and suitable for the Customer’s purposes having been fully and accurately advised by the Customer of their requirements.
11.0 Copyright
11.1 Makeover Mates owns full copyright in respect of any Literature whether published in paper or electronic form such as CD-ROM or through the Internet.
12.0 Limitation of Liability
12.1 The Customer will be responsible for ensuring the fitness for purpose of the Goods for the Customer’s application.
12.2 MakeoverMates accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to the negligence of Makeover Mates or that of its employees, agents or sub-contractors.
12.3 Makeover Mates shall not be liable to the Customer for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Makeover Mates its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.
12.4 The entire liability of Makeover Mates under or in connection with the Contract with the Customer shall not exceed the price of the Goods.
13.0 Force Majeure
13.1 Makeover Mates shall not be liable to the Customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligation of Makeover Mates in relation to Goods, provided that the delay or failure was due to any cause beyond Makeover Mates' reasonable control.
Returns Policy
At Makeover Mates we want you to be delighted every time you shop with us.
Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. To cancel your purchase within the seven working day cooling-off period, please fill out the delivery slip that accompanies your items giving the reason for the return as "contract cancellation". Please package the relevant item(s) securely and send them to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. Our return address is:
Makeover Mates
Conwy
LL31 9UH
United Kingdom
Tel: 01492 573432
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge-we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, click here to visit the Department of Trade and Industry's website.
Other Statutory Rights
For more information about your other statutory rights, please click here to visit the Department of Trade and Industry's Consumer Gateway website.
PRIVACY POLICY
What information we collect and how
The information we collect via the Website may include.
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Privacy
Makeover Mates
Conwy, LL31 9UH, North Wales, U.K.